O/t Email versus i.m.

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anthonym
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O/t Email versus i.m.

“With email you know you probably have time to read through a bunch of messages and have a day to respond,” he says. “Slack is instant and we get a rewarding hit of dopamine every time we respond to someone or someone reaches out to us to let us know a member of our 'work tribe' needs us. It makes us feel valued and informed, but it also makes us fearful every time an alert comes in that we’ll be out of the loop or ill-informed if we don’t check a message, even though very few truly need our instant attention.”

I dislike email. (Loaded with malware and spam etcetc) 

I like i.m. ( but do not feel the need to instantly reply, as I always say it is instant messaging, not instant replying.

Interested in the thoughts of others about this. 
 

I shift all contacts away from email wherever possible. Not least of course GDPR demands security in business, so why not for everyone methinks. 
 

the above quote is from wired, about Slack. Edit to add the link

https://www.wired.co.uk/article/slack-ruining-work?


anthony

 

 

 

Frogman
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Interesting. I think it depends on your use of email and the environment you are in. I use email primarily when transacting business as I like the audit trail the ability to easily attach documents etc. For me it has an air of formality about it that sets my mind in a similar mode. When I say business I mean on line purchases as well as business interactions with providers and clients in the work environment.

I often have short notice tasks from clients where the scope of work and cost is agreed by them on email and we have proceeded on that basis as a contract, not sure that would be quite the case with IM. It certainly makes the RFP, proposal, contract and the delivery cycle far faster and flatter. Not for all tasks, but relatively straight forward quick wins.

I also occasionally use email for longer messages as I would with a letter previously, but as I was never much for writing letters this is less the case anyway.

IM for me serves the purpose of maintaining contact where speed of response is an issue although I don't feel compelled to respond immediately just because a message has arrived. I use a variety of IM to cover client needs due to their policies security issues relating to their environment and country issues. The other advantage of IM is the ability to use groups to inform, amuse and communicate quickly although poor discipline in crisis situations can become troublesome and self defeating.

I think a lot of the angst generated by this is us of a certain generation trying to interact with a younger generation who appear to have poorer communication skills across the board, shocking generalisation I know. I find it frustrating that the inclusion of a question mark in a message doesn't not elicit a response to the question as an example. Also the written word accounts fo a small percentage of communication as without intonation and body language much of the message is lost, hence crafting a message with any degree of complexity involved takes effort that many people are not prepared to engage in.

That said I do think that emojis go some way to addressing that problem :)

 

Move fast, stay low.

aerobod
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IM is certainly no more secure than email if you allow links and attachments in a message. In terms of features and functions email just has more (along with additional complexity), but can be used as much for instant reply as IM as delivery to most email servers should be within a few seconds and non-POP or thin clients can provide immediate delivery. Overall really just a format preference, with IM being simpler and more efficient as long as you restrict it to one paragraph text messages.

Email overall has a compatibility advantage over IM due to a standard message protocol compared to lots of application specific compatibility issues with different IM apps.

From a business perspective audit and management tools are a lot more of a headache for different IM applications than with email, but are starting to catch up. You also have a lot more freedom for offline use with email to catch up when communication links are expensive or not available.

James

Blokko
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Email is much easier to retrieve if you want to go back to some text or an attachment.  Searching through IM's can be tedious (on Skype and Teams, IMHO).

IM is fine for one liners, stuff that you never want to go back to.  For anything important or verbose, I would always use email.  I dislike the fact that many of the youngsters in my office would sooner send an IM rather than walking 20 yards across the office to speak to the person they are contacting.

Steve.
Proud poster of mindless drivel on BlatChat since 2006.  

Frogman
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Agreed Blokko, I increasingly find myself responding to IM, then realising I am not 14 and calling the person concerned. Obviously only if they are more than 5 metres away!

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Derek Batty
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Ok I give in what’s a   I’m?

derek

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Instant Messaging.

Stephen

Democratic dissent is not disloyalty, it is a positive civic duty

Derek Batty
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Cheers  Stephen ,,,,,still no wiser but thanks,, will ask one of the grandkids ,,,best way to explain it to me ,

derek

JonT
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I like email as I have control over what client and user interface I use. I can file messages how I like, and search is usually pretty good on most clients. IM tends to become a mess, it's hard to track over time and the client UI is imposed on me by the system you happen to be using.

Then again, I grew up with email, don't do FB and have only reluctantly got sucked into whatsapp.

As for using IM rather than speaking to someone, depends on the office environment. I know lots of engineers hate being stuck in an open plan office and see IM as less intrusive on their colleagues than having a conversation that everyone else can overhear.