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BigCol
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Home Alarm

Our house alarm is playing up.  The house is circa 20-years-old and I suspect so is the alarm.  

The alarm is serviced by a company who took over the original installers and do not support our "legacy" system (other than rocking up annually to test it, replace the battery occasionally and charge three figures +VAT for the 25 minutes it takes them)

I would like to upgrade the system to something reliable/modern.  I assume the existing PIR sensors, cabling etc can all be retained.

The servicing company could do the upgrade but is anyone on here in that line of business or could recommend someone local?  I am in Chiswick, West London.

K7 VCT
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Orange is my new black

Ballistic orange 310s
Mrb00ns
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I've used Banham in most of my previous houses, excellent (expensive) systems and service. We have an ADT alarm in our current home, it's ok but I don't rate it anywhere near as highly in terms of support. It works though. 
 

BigCol
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Thanks K7VCT...  Have replied.

Interesting Mrb00ns...  Before reading your reply, after a quick google, I filled-in online enquiry forms for both ADT and Banham!  ADT called me within two minutes (efficient or desperate!)

Mark w
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I would look for a local NACOSS aproved ( Gold rating ) installer near you . Find a decent one and the service levels and prices should be more attractive than the Nationals.

I happen to know the owner of this company http://www.octagonuk.co/index.php, they might cover your area . If you do call them ask for Clive Bailey 

Gnockoff
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I have an Octagon system which was fitted a couple of years ago. Very efficient and professional service. I can recommend.

BigCol
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Thanks for the heads-up/recommendation re Octagon, Mark w and Gnockoff, will get in touch with them.

andy_harries
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I live in a new build (circa 2016) which has a house alarm but it was cheap as chips and a bit crap. When I looked at the options for replacement I could have retained the wiring but sensors and PIR would need to have been changed.

I went for a Ring system - the same people that do the doorbell also make security cameras and a house alarm.  All the sensors and PIR are battery operated (I think my batteries have lasted 18 months so far, not needed changing yet) and link wirelessly to the main unit.  Operation is via the standard keypad or using the phone app.  Must say I'm impressed as I have a couple of security cameras and lights over my garden and driveway from Ring and you can link these with the alarm, so that they have different modes depending on whether the alarm is armed or not.

Worth a thought as a left field option.  Installation is easy (just stick the stuff up and set up with the app), maintenance is minimal and cost per year is either nothing, or (I think) about £70 if you want 3G mobile data backup for the system if your home broadband goes down (as well as extra storage for the security camera footage, a phone call if the alarm goes off etc).

Midlife crisis begun....

BigCol
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andy_harries Scratchchin

Blokko
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Andy beat me to it. 

We have had a Ring camera installed at work so we can check who is in the office so as to crosscheck them against the paperwork they are supposed to fill before rocking up.  Works great - has even confirmed what we had long thought - that the nighttime security staff are helping themselves to our snacks and drinks Redcard

When we move we will use a combination of Ring kit, along with some Abode kit I purchased a while back but never got round to fitting.  The Abode set-up looked good, but I never got round to working out how to set up an entry / exit zone.  Then we came to to the conclusion that we were going to move house so I put it to one side.

My experience with one of the big players was negative (not sure if the US and UK set-up is the same).  They use the wireless systems and one was already installed when we moved into our rental.  They were totally invested in the subscription model and this was the only service they would offer us (maintenance, monitoring etc.) and, from memory, it was a significant monthly cost with a lengthy tie-in.

Steve.
Proud poster of mindless drivel on BlatChat since 2006.  

arun1uk
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Have you heard of Simplisafe?

Looks pretty good, and if you have American Express you can currently get £50 off, plus lots of offers on the website too.

Simple system builder, and generally battery powered PIRs. Pretty good reviews, and subscription costs are reasonable. I'm buying one next month when moving into our new home.

https://simplisafe.co.uk/

1.8k vvc