internet connection problem

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Mike Biddle
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internet connection problem

I contracted with my current supplier in September of 2017, and the connection was never brilliant, but I put that down to local infrastructure, no fibre, old lines etc.

Over the last 6 months the service has degenerated further, often impossible to connect, or incredibly slow connection sometimes I have to wait hours for a connection. Note this is the period after contract expiry.

Its incredibly frustrating, and phone calls to supplier complaining even more so. The first thing I get is,

"Ok sir lets log into your router and do a test" , then, " Sir you are getting average speeds for your area, but there is a problem with communication between your PC and our router, and the problem is with your PC"

Funny how a problem suddenly arose, but hey ho, so I instigated an investigation from both my IT provider and Microsoft, its a Microsoft laptop. Both report back that there is no issue with the laptop, software or settings..

So back to provider, who now changes tack slightly, "Sir your contract has expired, if you sign a new contract with us and pay 120.00 for a new router the issue will be resolved" This winds me right up, there is an apt American saying, fool me once, shame on you, fool me twice, shame on me.

I question him as to why the service deteriorates after the contract expires but he just parrots the new contract and router approach.

My inner cynic thinks that they have somehow built problems into the router or installed them after contract expiry and failure to renew. Is that possible or likely? 

In any case I don't want to continue with them, any recommendations as to who to switch to?

There is a company called Gigaclear installing fibre in my area, and it seems they have quite a good rep, but they have been promising for a year. and now say second quarter next year, so I don't think I can rely on that. 

SM25T
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BT adverts claiming refunds available if speeds drop. Check on line to see who offers BB in your area.
Mike Biddle
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Thanks, but its Bt with whom I have the issue.

Whats BB? or is that a typo and should read BT?

SM25T
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Broadband
SM25T
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We returned to BT a few years ago and they have been ok. Now have fibre to box at top of street ... getting at least 51mbps down and 19mbps up
Ian B
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Mike, I've sent you a message via whatsapp

 

The Completely Superior Ride Seven Wink

sforshaw
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Mike, we had major issues with poor broadband speed and dropping out. I wasn’t happy with historic dodgy telephone and tv wiring in the house so I enlisted a specialist aerial guy to sort everything out. He told me the big problem with the broadband was the long cable runs inside the house and extension telephone points, he explained that even without an extension phone plugged in it could have a negative effect on the broadband signal. Also we appeared to not have a BT primary socket.

I had him disconnect everything and run a new cable from the BT box on the outside of the house, positioning a new primary socket and the router as close as possible to the BT box outside ... the cable run is now only around 50cm and there’s nothing else connected or additional cables other than the router and one house phone, both connected to the new primary socket via a filter. Amazingly the download speed went from a previous typical 7.5-10 Mbps to a whopping 30 Mbps!!! I’ve just done a test again and it’s on 29. That’s pretty good for a very basic BT line.

Its definitely taught me that although BT are generally pretty crap ... our own wiring can be at fault as well!

Stu.

The register for all numbered limited-edition Caterhams ....... www.thecaterhamregister.net ...... www.instagram.com/thecaterhamregister

TomB
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I've just upgraded from BT standard BB to fibre for the same monthly cost.  Speeds 45-48mb depending on time of day I think.  No good if you cant get fibre nearby though.  I was previously with Plusnet, and Im convinced they reduced the speed after our contract expired.  I donut know if its possible to dial down the speed, but coincident with the contract expiring and going to a rolling monhtly basis, the request to extend / upgrade / renew increased and the speed dropped.  

Im with BT in the new house....

chrisr1718
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I've been with BT for years and never really had a problem. Have fibre to the box 100 yards away, getting roughly 55mbps download and 20mbps upload, it does vary.

If you can borrow a non BT, but BT compatible router, and swap them over you could eliminate the router.

If it's the external infrastructure that's at fault, moving to a different supplier won't help much as it will still use the BT network. 

Also, as has previously been mentioned, check all your internal wiring.

Petethediesel
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Our 30 house estate was all on copper, both to and from the local cabinet. Speeds, for us all, varied between 8 and 15 mbps depending on the cable run length and the issues mentioned by Stu. We live in East Yorkshire on the boundary between BT as the system infrastructure and Kingston Communications, who are the only private phone network in the UK. 

  The majority of us wanted faster broadband and we explored the options, including wireless. Due to the expansion plans of Kingston who were putting fibre boxes in the village, BT had no plans to put expand fibre in the area, even though their main exchange was enabled. None of us wanted to be shoehorned into being Kingston customers, for various reasons, not least cost.

  We went for the BT Openreach Community fibre scheme. This installs Full Fibre to the Premises (FTTP) and as such is future proof, in terms of speed with a theoretical capability of 1500mbps. This said , I am not aware of any providers offering more than 350mbps. (see what I mean about future proof)

 Initial paper studies were done by Openreach and shared costs advised. Importantly for us, we had a couple of businesses operating from private homes and these attracted additional grants of £3,000 per business (sole traders/self employed/invoicing from home address etc).  The whole process took under 12 months and the bottom line for each household was £250. Properties with FTTP attract a premium that far exceeds the cost  (in our case), and estate agents now cite broadband capability on property details. 

 Results: Our business users went for services over 100 mbps (required for 1 year by terms of the grant), and most of us have gone for 30 to 50 mbps contracts.  The network is "open" so we are free to contract with any providers. This said there are presently only 6 providers able to install on FTTP but the number are expanding fast.

Personally I went for a BT 50mbps service and am receiving a constant 51/53 download and 9/10 upload. I am completely satisfied with this service and my view is shared by other residents. 

  If anyone would like more details on the community scheme, drop me a PM with a phone number and I'll gladly discuss further.

   Pete

Pete C

Tim S
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I'm envious of the speeds quoted - think I get about 4 Mbps, which I'm told is the best possible here because of distance from the exchange and rural nature of the area. I suspect that the fact that there are only a dozen houses in the lane plays a part.Speed improved when BT installed fibre to a box at the end of the lane but it's copper from there. I'm told there are no plans for any further upgrades. However, at least the connection is fast enough to download a film/TV programme quite quickly and play it without buffering. Maybe 1 day we'll move into the 21st century with decent broadband, mains gas and mains sewage.

Tim