I contracted with my current supplier in September of 2017, and the connection was never brilliant, but I put that down to local infrastructure, no fibre, old lines etc.
Over the last 6 months the service has degenerated further, often impossible to connect, or incredibly slow connection sometimes I have to wait hours for a connection. Note this is the period after contract expiry.
Its incredibly frustrating, and phone calls to supplier complaining even more so. The first thing I get is,
"Ok sir lets log into your router and do a test" , then, " Sir you are getting average speeds for your area, but there is a problem with communication between your PC and our router, and the problem is with your PC"
Funny how a problem suddenly arose, but hey ho, so I instigated an investigation from both my IT provider and Microsoft, its a Microsoft laptop. Both report back that there is no issue with the laptop, software or settings..
So back to provider, who now changes tack slightly, "Sir your contract has expired, if you sign a new contract with us and pay 120.00 for a new router the issue will be resolved" This winds me right up, there is an apt American saying, fool me once, shame on you, fool me twice, shame on me.
I question him as to why the service deteriorates after the contract expires but he just parrots the new contract and router approach.
My inner cynic thinks that they have somehow built problems into the router or installed them after contract expiry and failure to renew. Is that possible or likely?
In any case I don't want to continue with them, any recommendations as to who to switch to?
There is a company called Gigaclear installing fibre in my area, and it seems they have quite a good rep, but they have been promising for a year. and now say second quarter next year, so I don't think I can rely on that.