Anyone able to advise. My son managed to get his iPhone lifted in the pub. Contacted his insurance to get it replaced, which they are doing and he has paid £100 excess.
Since then the police have managed to return the old phone which is now blocked by the provider so essentially is useless.
So my question, if we contact the insurance company and say we have the old phone I am assuming that they will want it returned. Will they then return the excess
Any legal thoughts greatly appreciated.