Morning - bit off topic but interested in the view of IT bods/legals on here:
My company pays an annual maintenance contract for maintenance (software updates and hardware issues) of our various back-up units that we take out of the building as part of our disaster recovery plan. They back up the images/Vid files etc from our rendering equipment.
The cost is not insignificant and last year we decided not to renew in January as there were issues with the company withdrawing support for the specific OS we used. However the issue was resolved and in Sept I signed the renewal for 12 months cover.
I have now been informed that another premium is due this January for the next 12 months and after querying it have been told that the cover I bought in Sept was backdated to Jan 2020 so as there was no break in cover. I have never come across this before and seems like BS to me - taking car insurance as an example , if you renew part way through a year you pay a pro-ratad amount for the months you want cover, not backdated for the whole year ??!!
To the IT/Legal bods :
- Is this normal industry practice for IT maintenance contracts ?
- Is it legally robust?
With full recognition for the value of all contributions I am particularly keen on replies from people who actually know the position legally (re the second questions) rather than guesswork please folks.