Virgin Media Broadband woes

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Alan Bowler
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Virgin Media Broadband woes

Anyone else losing their rag with Branson Broadband?

Mine is fine when its running, but repeatedly drops my VPN connection to work, and streaming TV repeatedly fails. Speed checks mostly say its fine (100+ mbps) and wifi signal strength is fine. Getting any help from a human at Virgin is impossible.

It seems a backward step to abandon their cable and go back to a service over the BT line, but I need a reliable connection to work. 

Anyone know if switching away (to EE) is likely to be problematic - my landline is with Virgin also, and I need a landline and prefer to keep my number. Was with BT before but  (but their homehub was even worse!)

Blokko
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I've had a similar problem - unfortunately I can't offer too much in the way of help.

At my last house I was on a 100/100 fiber connection and it was rock solid.  Now I have moved I'm on ADSL and I get connectivity issues over our corporate VPN all the time.  Devices other than my work machine (phone, iPad, personal desktop) get ~220Mbps, but my laptop connected to the VPN gets ~2Mbps.  This is using new hardware as the technology between fiber and ADSL is incompatible.

We connect to our network using Microsoft Direct Access.  Periodically this stops working partially or fully in a random way.  For example, Outlook (O365) might work ok, but not MS Teams.  We might be able to hit our Intranet page, but not some other SSO sites that pass our network credentials.

Reading up on this, it sees that the WiFi router can be the root (see what I did there) of such problems.  Sometimes you can get paid support from the hardware manufacturer or from your own IT department to trawl through logs or to track connections to get to the bottom of the problem.  It seems though that there are some compatibility / reliability issues between WiFi routers and VPN's that can't be overcome.

Do you have a separate modem and router?  Would it be an option to borrow a router from somewhere to see if solves your issue? 

Also, I think ADSL is much more sensitive to electrical interference - other wireless signals, microwaves, remote doorbells, baby monitors etc.

Steve.
Proud poster of mindless drivel on BlatChat since 2006.  

Alan Bowler
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Hi Steve, yes, I've been reading that running the hub in "modem" mode and plugging in a separate router could help VPN.

But other devices also get issues... especially the TV streaming HD. Grrrr.

Blokko
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Ah, ok - that seems different to what I'm seeing.  Fortunately for us, performance away from the VPN is good.

Is a temporary wired connection from your router to your laptop / desktop feasible - even if it is just to work out whether the problem lies with the WiFi part of the equation?

Steve.
Proud poster of mindless drivel on BlatChat since 2006.  

Dave Hardcastle
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#3 Hi, another VM customer here. Quite a while ago now I started using my VM hub in modem mode and it cured whatever issue I was facing at the time (to long ago to remember what the issue was, sorry), so I've carried on.

Just before Lockdown#1 my VM streaming was appalling, taking forever to actually get in to iPlayer, for instance. I was on a v.4(?) box and the engineer did a free upgrade to a v.6 box and streaming is now blazingly fast and a pleasure to use.

So, if you are still on a v.4 box, get it upgraded and I'd strongly suggest trying the separate router.

Golf Juliet Tango
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I found switching my broadband far more difficult than switching any other service provider.

Stephen

Democratic dissent is not disloyalty, it is a positive civic duty

gulf 1
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I was streaming TV through wi-fi and it kept buffering  switched to ethernet  cable and no problem  since. From what I have read it sounds like if you don't  need portability use a cable for a stronger more stable signal. 

Wrightpayne
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I've put network cable all over the house in lockdown - kids now have their smart TVs/ laptops / Xbox's hard wired to the router as well as SWMBO's home working kit. SWMBO gets the occasional problem but a power off of everything usually sorts it (she has laptop and voice over the network and LOTS of MS Teams meetings)

Previously everything was using wireless which would drop out / be laggy whereas now its just mobile phones.

Tim S
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I use Sky broadband. It's quite slow as still using copper cables (recently upgraded with a cabinet at end of lane), typically 8 Mbps. But it's very reliable and gives quite quick download of TV and stable connection for tablet, phone and VPN.

I hope I haven't just jinxed it with this comment!

Tim

Alan Bowler
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Thanks all for replies. Cabling the house isn't really an option - with hindsight I should have had it cabled when the house was refurbed, but its too late now. A couple more people suggesting I try a separate (TP-Link Archer) router which solved their issues with Virgin - so worth a try. Have also ordered an EE PAYG sim to run on an old phone to give a backup hotpot.

Geoff Brown
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Virgin Media fibre to the door in my close previously installed by another provider. Ditched many years ago for poor performance & ridiculous prices.

Now have TalkTalk 'faster fibre' to the cabinet which is only 30metres around the corner so minimal copper to the door. Yes really good speed & down load possibilities & no, TalkTalk service good with no interruptions since connected. Soon to have the 300metres replaced with fibre to the door due to HMG funded area upgrade. At the moment £23.50 per month including 'Talk Anytime'. Even with the planned further upgrade I cannot see the prices rising that much.