Well Done Caterham - Tony Mills

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Midas
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Well Done Caterham - Tony Mills

Just wanted to post my appreciation for the help I received from Tony Mills at Caterham today.

On the weekend I found myself in the position of needing to replace the electrical connectors on my reversing light switch (don't ask, it was operator error!).

Now anyone who can visualize these little blighters will understand that they are not a standard connector, and a lengthy web search came up with nothing. So I thought, why not ring the car manufacturer and ask them where they get them from?

So after a swift phone call this morning, and a very helpful Mr Tony Mills, there are two on their way to me by post - free of charge.

This is another example of why I love my car. It's 20 years old, but I can contact the factory directly, get treated like a human being, and then get the part without hassle.

I wonder - if I try that with BMW next time I have a problem - wonder what their response will be????


 

aerobod
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I've also had very good service and response from Caterham over the years.

BMW from a manufacturer perspective wouldn't give that same personal touch, but in terms of solving the problem you have, there is very good and rapid community support. All the diagnosis and coding software, parts manuals and workshop techniques are available online (although the free versions are in a bit of a copyright grey area). Any part number for any BMW manufactured over the past 40 years or so can found with a few minutes searching, bung the 11-digit number into Google, then find the cheapest place in the world that can ship it to you (I often use a company in Denmark for shipment to Canada as the cheapest source of OEM parts at a reasonable price).

BMW is probably the easiest of any mass market manufacturer to identify parts for and perform DIY on, due to the information resources available, certainly a lot easier with the 5 BMWs we've had compared with the VW, GM, Ford,  Nissan and Subaru cars I've also DIYed over the years.

James

Shropshire AR
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BMW too busy disabling the indicators to answer the phone! Getmecoat

Shropshire Area AR
Martyn Edwards - 07565 975 513
Email - [email protected]

 

Midas
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I do admit that I have been very grateful of the mountain of advice that is available for my BMW on the net - almost entirely from the North American community.

My comment on BMW (which I think is the same for all mainstream cars) is that if I ask a technical query of my local dealer the instant answer is - yes I can diagnose it for you sir, but that £170 diagnostic charge. Anyway, they need to pay for their new coffee machines some way.

Which is why I do it myself now or use a good BMW specialist nearby.

Regards

Richard

blueyedbiker
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Agreed, Tony has always been incredibly helpful.

Steve Cragg
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Well done Caterham - good to hear!

Midas
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Arrived this morning at 9 am - less than 24 hours, call to letterbox!

aerobod
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Good to see that Royal Mail is delivering in a timely manner within the UK. I made the mistake of ordering a set of rear pads and having them shipped to Canada via the default international method, which at the moment just seems to involve mainly sitting in a depot somewhere at the end of a COVID-19 inspired backlog (probably on this side of the Atlantic). Caterham shipped the pads on 13 July and exactly 9 weeks later, yesterday, they arrived.

Luckily I had also ordered a set of Ferodo 2500 pads from Demon Tweaks via courier that I had a couple of days later, although tracked FedEx shipping was £30 vs £5 for the default Royal Mail / Canada Post route.

James

z7
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Arrived this morning at 9 am - less than 24 hours, call to letterbox!

That's good.  I ordered a couple of switches on Friday but nothiing yet.  Ordered from Demon Tweaks at the same time, the parcel arrived on Sat.  No idea who I spoke to at CC.

 

SM25T
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There was a big fire in a building beside the roundabout at Kennet Road starting Monday evening this week. The main road was completely shut for at least a day. I suspect no one got to work, at least by car, that day.
revilla
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Interestingly I was once in exactly the same position with BMW - I walked into a main dealer and wanted to buy a single, 2-pin connector for an engine loom. They fetched the workshop manager who told me "we don't repair looms here - if a connector is damaged we replace the whole loom!". No wonder BMW servicing gets expensive.

SV VVC 170 - 170.4 bhp @ 7100 rpm - 142.4 ft.lb. @ 4900 rpm