Red Line Components Posted March 24, 2020 Share Posted March 24, 2020 Operational statement regarding Coronavirus.The health and safety of my customers and associates is a priority for me and the way Redline operates must now change to comply with new guidelines. Some background:A large part of the Redline Components operation has in the past years been migrated to be online, I can take calls, handle email enquiries, check price/availability and generate quotes/invoices from my home office, this is good news.Stock storage, picking, packing and courier bookings are completed in a 24 hour warehouse facility where I access my secure private stockroom without making any direct contact with the staff there.Couriers collect from a secure dispatch room and I receive daily updates about the service levels that the couriers can offer to various locations.All couriers have introduced new processes at the point of delivery to allow the safe handover of parcels. Looking forwards:I can, within Government guidelines, access the warehouse safely so will be able to fulfill most orders subject to stock availability. Dispatches are likely to be scheduled 2 or 3 times a week, subject to ongoing review.I have reasonable stocks of most things so please continue to contact me regarding your Lotus Seven or Caterham Seven parts requirements, some of my suppliers may close for a time or have restricted capacity but I will endeavour to support you the best I can and will let you know on a case my case basis regarding the fulfillment of your orders.Some continuity is important for Redline, this crisis will pass and we can all get back to properly enjoying our wonderful little cars. With this adjusted way of operating, Redline will be able to continue within the Government rules, without putting anyone at risk and provide continuity of service.I sincerely hope that you and your family all remain safe and well throughout what will understandably be a challenging time for everyone.If you have any concerns regarding my approach to continue please give me a call.I thank you for your loyalty and support. Chris MintoftDirector, Redline Components Ltd01883 346515 sales@redlinecomponents.co.uk Link to comment Share on other sites More sharing options...
SM25T Posted March 24, 2020 Share Posted March 24, 2020 Good man ! Link to comment Share on other sites More sharing options...
Tazio Posted March 24, 2020 Share Posted March 24, 2020 Seconded... Link to comment Share on other sites More sharing options...
Red Line Components Posted March 24, 2020 Author Share Posted March 24, 2020 I thought long and hard but the splendid isolation here at the home office and at the stockroom allows the work to continue.. at least for now.Stay safe Link to comment Share on other sites More sharing options...
john g Posted March 24, 2020 Share Posted March 24, 2020 Placed an order yesterday and it arrived this morning. Absolutely super service Link to comment Share on other sites More sharing options...
John Vine Posted March 27, 2020 Share Posted March 27, 2020 Well played, Chris!JV Link to comment Share on other sites More sharing options...
TANGO7 Posted March 30, 2020 Share Posted March 30, 2020 Chris - Thanks for keeping going during these difficult times. I’m sure, like me, people are using the current situation to tinker with their cars and complete tasks and suppliers like yourself are vital to this. Much appreciated that you could fulfil my order today. Link to comment Share on other sites More sharing options...
SM25T Posted March 30, 2020 Share Posted March 30, 2020 Received a Redline delivery at 0745 this morning. Many thanks Link to comment Share on other sites More sharing options...
SM25T Posted March 30, 2020 Share Posted March 30, 2020 Received a Redline delivery at 0745 this morning. Many thanks Link to comment Share on other sites More sharing options...
21jigsaw Posted March 31, 2020 Share Posted March 31, 2020 Chris is still trading!! Link to comment Share on other sites More sharing options...
Red Line Components Posted March 31, 2020 Author Share Posted March 31, 2020 Yes, I am still able to operate safely and within the current guidelines.When visiting the warehouse to pick and pack the orders I don't get closer than 5 meters to anyone else using the facility.The parcels are left in a secure area for the couriers to collect them, so I don't come into direct contact with them either - which is good for me and of course for the courier chaps. So - please continue to contact me for anything you need for your Lotus or Caterham Seven Link to comment Share on other sites More sharing options...
Neanderthal Posted April 4, 2020 Share Posted April 4, 2020 A couple of orders during this time. No drop in great service as far as I can see. Well done Link to comment Share on other sites More sharing options...
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