Operational statement regarding Coronavirus.
The health and safety of my customers and associates is a priority for me and the way Redline operates must now change to comply with new guidelines.
A large part of the Redline Components operation has in the past years been migrated to be online, I can take calls, handle email enquiries, check price/availability and generate quotes/invoices from my home office, this is good news.
Stock storage, picking, packing and courier bookings are completed in a 24 hour warehouse facility where I access my secure private stockroom without making any direct contact with the staff there.
Couriers collect from a secure dispatch room and I receive daily updates about the service levels that the couriers can offer to various locations.
All couriers have introduced new processes at the point of delivery to allow the safe handover of parcels.
I can, within Government guidelines, access the warehouse safely so will be able to fulfill most orders subject to stock availability. Dispatches are likely to be scheduled 2 or 3 times a week, subject to ongoing review.
I have reasonable stocks of most things so please continue to contact me regarding your Lotus Seven or Caterham Seven parts requirements, some of my suppliers may close for a time or have restricted capacity but I will endeavour to support you the best I can and will let you know on a case my case basis regarding the fulfillment of your orders.
Some continuity is important for Redline, this crisis will pass and we can all get back to properly enjoying our wonderful little cars. With this adjusted way of operating, Redline will be able to continue within the Government rules, without putting anyone at risk and provide continuity of service.
I sincerely hope that you and your family all remain safe and well throughout what will understandably be a challenging time for everyone.If you have any concerns regarding my approach to continue please give me a call.
I thank you for your loyalty and support.
Director, Redline Components Ltd
01883 346515 [email protected]